Privacy Policy
Ludo Kraze is run by Cozy Game Studios, Toronto, Ontario, Canada. This policy explains what we collect when you play, why, and what you can do about it. Questions: support@ludokraze.com.
Your age
The app asks the year you were born when it first opens, to set the game up right for your age:
- Under 13: offline play only, with ads suitable for children. No account, and nothing about you is sent to us.
- 13 to 17: online play too, with ads that aren't personalised. Voice isn't available.
- 18 and up: everything, including voice in private rooms.
Playing offline
Games against bots, and with friends on one phone, need no account, and we don't collect anything about them. The ads in the app do collect some information. See "Ads".
Your account
Online play needs an account. We keep:
| What | Why |
|---|---|
| Your email address, and a scrambled form of your password, if you sign up by email | To sign you in, and send sign-in codes |
| Your Google or Facebook account number, if you sign in that way | To sign you in. We don't take your email address or friends from them. |
| Your display name and picture: one of our animals, or your Google or Facebook profile picture if you choose it | Shown to other players |
| Your country, if you choose one | Shown on your profile |
| Your birth year | To set up the game for your age, and keep voice for adults |
| When you accepted the terms, and which version | To show you agreed |
Playing online
| What | Why |
|---|---|
| Each game's moves and dice rolls, with players' account numbers, in a signed record | So every player can check the dice were fair. Anyone with a game's code can see that record. It names players only by account number. |
| Your rating, wins and games played, and your place on the leaderboard | For ranked play. Your display name, picture, rating and tier are shown to other players. |
| Your match history and dice totals | So you can see them |
| A fingerprint of each game's record, kept by day | So anyone can confirm records weren't changed later |
| Who you played with recently, and who you've blocked | So you can block or report them, and so blocked players don't meet you |
| Reports you make, and reports about you | So we can review them. The person you report isn't told who reported them. |
Voice in private rooms
Voice is live, through our voice provider, LiveKit. We don't record voice. Each time you join voice, we keep a record that you confirmed you're 18 or older: your account, the room, the time, and the app version.
Paid plans
Google Play handles payment, so we never see your card or bank details. Google tells us that your plan is active, which plan it is, and when it ends.
Ads
The free game shows ads from Google AdMob. AdMob may use your phone's advertising ID and other information to show and measure ads, under Google's privacy policy. Where the law requires it, the app asks for your consent first. Ads for players under 18 aren't personalised. Paying for No Ads, or for Voice, turns ads off for you.
Services that help run the game
| Service | What it receives | Why |
|---|---|---|
| DigitalOcean (servers in Bangalore, India) | Everything above that we keep | Hosting the game server |
| Brevo | Your email address, and the code we send | Sending sign-in and password reset codes |
| LiveKit | Your voice while you're in voice, and your account number and display name | Carrying voice. Not recorded. |
| Google (AdMob, Firebase Crashlytics, Firebase Remote Config, Google Play, Google sign-in) | Advertising ID, crash reports (the error, app version, phone model; no name, email or account), purchase status, sign-in | Ads, fixing crashes, adjusting ads, payments, sign-in |
| Sign-in, if you choose it | Sign-in. Its automatic event logging and advertising ID collection are turned off. |
Some of these services process data outside India and Canada.
Our server keeps your internet address only briefly, in scrambled form, to limit sign-ups and stop abuse.
How long we keep it
Your account and everything tied to it stays until you delete your account.
Deleting your account removes your account, profile, picture, birth year, history, ratings, dice totals, leaderboard place, blocks, sign-in codes, voice records and plan records. Your name and picture are also removed from other players' lists and match history, where you show as "Deleted player".
Kept after deletion, without your name or email: signed game records, so the other players can still check those games, and reports made about you, for safety review.
Your choices
- Change your name, picture and country in your profile.
- Delete your account in the app, or by email. See deleting your account.
- Ask for a copy of your data, or to correct it, at support@ludokraze.com.
Changes
When this policy changes, we'll update the date at the top, and show the change in the app before it takes effect.
Contact
Cozy Game Studios, Toronto, Ontario, Canada · support@ludokraze.com